As a result of the ongoing high volume of no-shows and short notice cancellations, our facility will be implementing a new cancellation policy which will be effective on February 11, 2022.
Due to the limits of Covid-19 on scheduling capacity, when patients cancel or miss appointments without providing sufficient notice, they prevent other patients from being seen for necessary care.
Providing our patients with exceptional care is of utmost importance to us at Hydroactive Aquatherapy & Rehabilitation, with these new changes in place we hope to better accommodate our patients’ needs.
Going forward, should you need to cancel or reschedule your appointments, please contact our office at 416-897-9792 or 905-879-1251 by no later than 4:00 pm on the day prior to your scheduled appointment. To cancel a Monday appointment please contact our office no later than 4:00 pm on Saturday before the scheduled appointment.
If sufficient notice is not provided, you will be charged $25.00 for each individual service that was scheduled. If transportation is being provided to you by our facility, an additional $50.00 will be charged for the missed/short notice cancellation.
We appreciate your anticipated understanding and cooperation concerning this matter. We are committed to continuing to offer you excellent service and care.